We think our website is pretty straight forward and easy to use, but just
to make things run even smoother here's our guide.
From the home page, register your details, this is the only way you will be
able to access the site and it requires you to create a username and password,
please make this as individual to you as you can as you will be using it to
upload and download your artwork.
The briefing sheet on the quote page is designed to be as simple as
possible and for this to work you need to be as accurate as you can.
Estimated time for job
All times requested are estimate times as you won't know exactly how long a job
is going to take, but we know you'll be able to work it out to the nearest half
hour, which is why our times are split in to 30 minute chunks.
One thing to keep in mind is that when you are requesting time
don't forget that it will need time to upload from your server and this time is
highlighted in the 'Upload size' tab, so if you have booked 12.00-2.30pm with
us and your job will take 15mins to upload please make sure you upload it
before 12.00. We don't mind if you upload it at 9am even though the jobs not
booked till 12.00 but that way we'll definitely have the files ready to work
on. It also prevents any last minute problems, should they occur.
What format are you Supplying
You can supply your files in which ever format you prefer. If you only have a
PDF or word doc of an existing ad and want us to create another advert from it,
that is fine as long as you supply all the relevant images and text we will
need and we'll convert it to which ever program you prefer. The same goes for
Illustrator/ Photoshop/Quark and InDesign files, we accept all of these and can
return them to you as the raw files or even Hi Res Pdfs just select which
option you'd prefer and we'll do it.
Regarding the colours if there are any special colours please write what they
are either in the box next to colours or in the job description.
Bleed will always be 3mm around all edges unless specified otherwise.
Please give as much detail as you can as this will be the key to a successful
job. It doesn't matter how obvious you think it is, it may not seem
as obvious to us. This area is for you to explain what you want us to
do and what it involves and it's where you can specify fonts, colours,
cut-out, extractions, retouches and also where you can specify any print
requirements such as paper stock etc.
When you are ready to upload your work you will need to collect your job (have
all the relevant files in one folder as if you were sending it to the printer)
and then you will need to either Zip or Stuffit the folder (this will also make
the file size smaller which will be quicker to transfer) as the browser doesn't
recognise raw folders.
To Zip the file if you are working on a Mac all you need to do
is drag your folder to the desktop and select it and then right click (control
click) it and you will see the option 'Create Archive of 'folder name". If you
click this it will create a zip file for you.
If you have Stuffit you can also Stuff the original folder or
Zip file for further compression and speed of transfer. Once you have uploaded
your work you will receive an email saying that your upload was successful. If
you do not receive this email within 10 mins of uploading your artwork please
contact us or if you have time, try uploading again.
When your job has been completed you will receive an email telling you that
your job is ready and within that email will be a link, which you click on and
it will take you to the download page of our website.
if you have any questions feel free to contact us via
email@example.com or by calling us
on 0845 200 2047.