Why do I have to register?
How secure are my files?
How can you guarantee deadlines?
How much time do I need to give AW.OL?
What range of work does AW.OL cover?
Why is the Quote page not coming up?
Why do I have to stuff/zip my job folder to upload?
How long is my quote valid for?
Can I contact you by phone?
What is the minimum or maximum job AW.OL will consider?
What formats can AW.OL accept/save jobs in?
How much do I pay if I have immediate amends to a job?
How long will it be before I get a price back after submitting the
Do you work over the weekends?
Is it more expensive to have work done over the weekend?
do I have to register?
Registering allows you to log on more quickly when you want to send us a job.
It also allows to
see who has registered to maintain the highest possible security.
secure are my files?
Confidentiality and security is our top priority. Our artworkers work on a wide
range of jobs for
both big and small companies. We operate a strict
confidentiality policy and are happy to sign confidentiality agreements if
required. Your Username and Password is unique to you to
can you guarantee deadlines?
We can guarantee to meet deadlines because we have a team working around the
to meet them.
much time do I need to give ?
It's down to you - the more time you give us, the cheaper the job will be.
this is not always realistic, we will do our upmost to help you out of your war
range of work does
We can artwork anything from: Bill Board Posters, Branded Brochures,
Catalogues, Direct Mail, Directories, Exhibition Graphics / Literature, Photo
Extractions, Flyers, Illustrations, Journals, Leaflets, Logo Redrawing,
Magazines, Newsletters, Packaging, Promotional Gifts, Pop Up Displays, Point of
Sale, Signage, Stationery, Optimising Web Graphics, the list is endless, if you
can't see your speciality here email us about it .
is the Quote page not coming up?
You have to be registered and logged on using your username and password.
you have forgotten your password then click on "forgotten your password" and
fill in the question put to you. A reminder email will be sent to you.
do I have to stuff/zip my job folder to upload?
By stuffing/zipping your job folder, this compresses it so taking less time for
your job to upload.
long is my quote valid for?
It is usually 30 days or until you have stated to us when the job is starting.
I contact you by phone?
Yes, we're available on 0845 200 2047. 24/7!
is the minimum or maximum job
AWOL's minimum charge is based on an hour but there is no maximum job size.
formats can accept/save
Jpeg, tif, gif, eps, pdf, bitmap, png, word/excel files, basically all the
major programs used for publishing
much do I pay if I have immediate amends to a job?
Immediate amends are charged out at the Code Red price of �35ph as they are
required to be worked on instantly.
long will it be before I get a price back after submitting the quote form?
You will always get a price within 2 hours.
you work over the weekends?
Yes our service is available 24 hours a day, 7 days a week, excluding Christmas
New Years Day.
it more expensive to have work done over the weekend?
No. We have a simple pricing structure which includes weekends and bank
The price is only determined on the amount of time you give us to do
If your question is not here, please email us at
firstname.lastname@example.org and we will do our upmost to answer your